FAQ

PRIVACY POLICY

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

All your personal data given we do not share or sell for third party.All your information kept secure for 1 year.

Our Customer Care Policy

We are only humans. And while we do our level best to guarantee complete customer satisfaction, we are occasionally prone to very human mistakes -for that we can only apologise and endeavour  to do better.
If you are , for whatever reason not 100% happy with your purchase, please get in touch and we promise we will turn things around -scout's honour.

About your order

Can't wait? Neither can we.

Orders placed before 5 pm GT Monday through Friday, excluding Federal holidays, should ship in the UK.

-Royal Mail First Class

1-3  business days.

In Europe

-Royal Mail Track and sign /you will receive a tracking number/

10-14   business days

Please note buyers are responsible for any customs and import taxes that may apply.

All orders dispatched no more than 48 hours after confirmation - because we are as excited as you are.

What is your return policy?

We accept returns after 14 days of purchase.If you are not 100% satisfied with your purchase, you can return the product and get a full refund.Any product you return must be in the same condition you received it and original packaging.Please contact with us and we will do our best.